Privacy Policy
How we collect, use, and protect your personal information
1. Introduction
At Trading-Lab ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, or any of our services (collectively, the "Services").
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
2. Information We Collect
We collect several types of information from and about users of our Services:
2.1 Information You Provide to Us
- Account Information: When you register for an account, we collect your name, email address, username, and password.
- Profile Information: Information you provide in your user profile, such as your experience level, trading interests, and profile picture.
- Payment Information: When you subscribe to a paid plan, we collect payment information, such as credit card details or other financial information necessary to process your payment.
- User Content: Information you provide through our Services, including journal entries, comments, forum posts, and messages.
- Communications: Records of your communications with us, including support requests, feedback, and survey responses.
2.2 Information We Collect Automatically
- Usage Data: Information about your interaction with our Services, such as pages visited, time spent on pages, navigation paths, and features used.
- Device Information: Information about the device you use to access our Services, including device type, operating system, browser type, and IP address.
- Location Information: General location information derived from your IP address.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Services and to maintain certain information. See our "Cookies & Tracking" section for more details.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Services: To provide, maintain, and enhance our Services, including processing transactions, managing your account, and providing customer support.
- Personalization: To personalize your experience by delivering content and product offerings relevant to your interests.
- Communication: To communicate with you about your account, respond to inquiries, send administrative messages, and provide updates about our Services.
- Marketing: To send promotional communications about new features, offers, or other information we think you may find interesting (with your consent where required by law).
- Analytics: To analyze usage patterns, measure the effectiveness of our Services, and improve user experience.
- Security: To detect, prevent, and address technical issues, fraud, or other illegal activities.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our Terms of Service.
4. Information Sharing
We may share your information in the following circumstances:
- Service Providers: With third-party vendors, consultants, and other service providers who need access to your information to perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, or in the unlikely event of bankruptcy.
- With Your Consent: When you have provided consent to share your information with third parties.
- Legal Requirements: When required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Protection of Rights: When we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
We do not sell, rent, or lease your personal information to third parties.
5. Cookies & Tracking
We use cookies and similar tracking technologies to track activity on our Services and hold certain information.
Cookies are small data files that are placed on your device when you visit a website. We use the following types of cookies:
- Essential Cookies: Necessary for the operation of our Services, such as cookies that enable you to log into secure areas.
- Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Services. This helps us improve the way our Services work.
- Functionality Cookies: Used to recognize you when you return to our Services, enabling us to personalize our content for you and remember your preferences.
- Targeting Cookies: Record your visit to our Services, the pages you have visited, and the links you have followed. We may use this information to make our Services more relevant to your interests.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:
- Encrypting sensitive data using SSL technology
- Regular security assessments and audits
- Access controls and authentication procedures
- Regular backups of data
- Staff training on privacy and security practices
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
If you request deletion of your account, we will delete your personal information, unless we need to retain certain information for legitimate business or legal purposes. We may also retain aggregated, anonymized data that does not identify you personally.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: The right to request copies of your personal information.
- Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure: The right to request that we erase your personal information in certain circumstances.
- Restriction: The right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: The right to request that we transfer your personal information to another organization or directly to you.
- Objection: The right to object to our processing of your personal information.
- Withdraw Consent: The right to withdraw your consent at any time where we relied on your consent to process your personal information.
To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We may ask you to verify your identity before responding to such requests.
9. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you learn that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.
10. International Transfers
Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
If you are located outside Germany and choose to provide information to us, please note that we transfer the information, including personal information, to Germany and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to such transfers.
11. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Information
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@trading-lab.net
Postal Address:
Trading-Lab
Attn: Data Protection Officer
Musterstrasse 123
10115 Berlin
Germany
This document is meant to provide general guidance and should not be relied upon as legal advice. We recommend consulting with a legal professional regarding your specific circumstances.